Refund and Returns Policy

At Zendz Computer Solutions, we strive to ensure that our customers are fully satisfied with their purchases. If you are not satisfied with your purchase, we are here to help. This Refund and Returns Policy outlines the terms under which we accept returns and provide refunds for products purchased from our website www.zendzcomputersolutions.com.

Returns

Eligibility for Returns

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase.

Conditions for Return

• The item must be returned within 30 days from the date of purchase.
• The item must be in the original packaging and include all accessories, manuals, and documentation.
• The item must not be damaged or altered in any way.

Non-Returnable Items

Certain types of items cannot be returned, including:

• Gift cards
• Downloadable software products
• Perishable goods
• Custom-made or personalized items

Return Process

1. Request a Return: Contact our customer service at support@zendzcomputersolutions.com to initiate a return. Please provide your order number, details of the product, and the reason for the return.

2. Return Authorization: Once your return request is approved, you will receive a Return Merchandise Authorization (RMA) number and detailed instructions on how to return your item.

3. Ship the Item: Pack the item securely in its original packaging and include all parts and accessories. Clearly write the RMA number on the outside of the package. Ship the package using a traceable and insured shipping method to the address provided in the return instructions.

4. Inspection and Approval: Once we receive your return, we will inspect the item and notify you of the approval or rejection of your return.

Refunds

Eligibility for Refunds

If your return is approved, we will process your refund. Refunds will be issued to the original method of payment within 10 business days. The time it takes for the refund to reflect in your account may vary depending on your bank or credit card issuer.

Partial Refunds

In certain situations, only partial refunds may be granted:

• Items that are returned more than 30 days after delivery.
• Items that are not in their original condition, are damaged, or are missing parts for reasons not due to our error.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at support@zendzcomputersolutions.com with the details of the defect or damage.

Shipping Costs

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Contact Us

If you have any questions about our Refund and Returns Policy, please contact us:

Zendz Computer Solutions
Email: zendzcs@gmail.com